FAQ
General
What is RummyRoyal.com?
Why play at RummyRoyal.com?
Can I trust this site?
Download & Installation
Do I need to download the RummyRoyal software?
What are the minimum system requirements needed to play?
How do I open an account at RummyRoyal?
RummyRoyal Software
How can I get more practice money?
Can I just Watch Games without Playing?
Can I play for free?
How can I play for real money?
I can't login. What do I do?
I forgot my username and\or password, how do I retrieve it?
How can I change my personal information?
How can I change my password?
My internet connection was disconnected during a game, what do I do?
What is Auto-Play?
I'm an AOL user and I have trouble running the RummyRoyal application what can I do?
Financials
How do I make a deposit?
How can I get my winnings?
How long does it take to receive my winnings?
Promotions & Tournaments
How do I Invite a Friend?
Royal Stars Club
What is the Royal Stars Club?
How do I join the Royal Stars Club?
How does it work?
Does that mean my Royal Stars count will be zeroed each month?
I was a Royal King last month, and this month I've been downgraded to a Royal Queen again, how come?
What if I fail to collect enough Royal Stars to retain my status?
Apart from tourneys, what other perks do higher-tier players receive?
I haven't deposited money into my RummyRoyal account, but I got real money funds in my account and have been playing for real money. Can I enjoy the Royal Stars Club benefits?
Customer Support
How do I contact Customer Service?
How can I cancel my account at RummyRoyal?
General
What is RummyRoyal.com?
RummyRoyal.com is the first and only online Rummy site to offer multiplayer ring games and tournaments of up to four players at a time of Gin Rummy, Oklahoma Gin, Kalooki (Kaluki) 40 & 51 and Traditional Rummy, providing its members with the ultimate Rummy experience online!
Why play at RummyRoyal.com?
Rummy games have been played around the world for over a century and have become some of the most popular card games worldwide.
This unique family of card games has always been considered a sophisticated game, combining; strategy, imagination, vigilance and although not dominant- the element of luck.
RummyRoyal and their partners are committed to setting high standards and raising the bar when it comes to online gaming. RummyRoyal provides their members with the best service available, advanced software which combines cutting edge technology and graphic designs, while still complying with members’ desires and needs. For these reasons and more, it’s good to be a RummyRoyal member!
To start playing, click here.
Can I trust this site?
Definitely, understanding the RummyRoyal fundamental structure may contribute to comprehending the legality, credibility and integrity of RummyRoyal.com and its partners. RummyRoyal offers its members an online arena where they may join in playing a variety of online Rummy games, as well as providing the means for games and tournaments tables, financial, technical and support services. Hence, RummyRoyal only collects a set entry fee per each game that takes place on the site from each player that participates. Therefore, RummyRoyal has no interest in the outcome of the games.
Opening an account at RummyRoyal is absolutely free of charge and the decision to choose between practice play and money play is subjected solely to the member's choice. Should a member wish to play wagered Rummy games, they will be playing against other members and not against a computer.
Furthermore, our fair gaming policy is very strict; for we make it our business to assure that each member is not being abused or exploited, by any fraudulent activity attempted by other players.
In addition, as stated in our security and privacy statement, RummyRoyal.com and its partners are committed to protecting the security and privacy of our members while constantly taking all of the necessary measures and precautions to maintain this high level of personal and financial information security.
Download & Installation
Do I need to download the RummyRoyal software?
In order to participate in RummyRoyal's games and tournaments and register a member account, you need to download the Rummy Royal software and install it on your computer. For more information please read our Download and Installation guide.
What are the minimum system requirements needed to play?
Processor: Pentium III 500
Operating System: Windows 2000 or higher
Flash Player: Version 8 or higher. Click here to download.
How do I open an account at RummyRoyal?
Opening an account at RummyRoyal is free, easy and quick. To become a member, download our software (for help, read download and installation) and follow the instructions. Upon opening the RummyRoyal software for the first time, you will be prompted with a registration window, in which you will be requested to enter your username, password, e-mail and screen name. Once you are done, click "Submit" and your new account registration will be completed.
Rummy Royal Software
How can I get more practice money?
When you have completed your full registration inside your Cashier, a "Recharge" button will appear in the "Account Info" section of your Cashier - as soon as you have less than $300 play money. If you are unable to complete your regitration for one reason or another and you run out of practice money simply send our service center an email asking for more and we will gladly credit your practice balance with more practice funds.
Can I just Watch Games without Playing?
Of course. In fact, you do not even have to register an account in order to watch Rummy games and tournaments. All you need to do is download the Rummy Royal software, enter the lobby and click on the table you would like to view. It's as easy as that!
Can I play for free?
Absolutely yes!
At RummyRoyal we are doing everything within our power to comply with our members' wishes and needs, believing that it's all about choice. We modeled our site and software to fit and include as many options as possible that may assist to improve, enhance and facilitate our members' online Rummy experience.
At RummyRoyal you can choose between practice play and real money play at any time. To play in practice mode, download the RummyRoyal software and create your own account. In the lobby, choose the "Practice Mode" tab and a list of practice tables will show up. Choose the one you would like to join by clicking twice on the relevant line. Playing in practice tables and real money tables is absolutely identical. For more information regarding the play, please review our Basic Rules page.
How can I play for real money?
To play online multiplayer Rummy at RummyRoyal, you need to register an account. After opening your account at RummyRoyal, enter the Cashier and make your initial deposit. When the transaction is done, your balance will be credited with the funds instantly. You may then go to the Real Money tables lobby and choose the table you wish to join. For more information regarding the play, please review our Basic Rules page.
I can't login. What do I do?
In case you are experiencing difficulties logging in, make sure you enter the correct login information. Avoid spare spaces and ensure you are using capital letters if and where needed. In case you forgot your username or password, please read the following passage.
I forgot my username and\or password, how do I retrieve it?
In case you forgot your username or password, click on the "Forgot Password" link at the bottom of the login window and your login information will be sent to you. If you followed the above instructions and still encounter further difficulties, please contact our support center.
How can I change my personal information?
If you wish to the details that appear in your account, please contact our support team.
How can I change my password?
Inside the Cashier, choose "My Details" on the menu located at the left hand side of the screen. Click on the "Change password" link located at the bottom of the screen. Enter you current password, your new password and confirm the latter. Click on the "Update" button located at the bottom of the screen.
My internet connection was disconnected during a game, what do I do?
Internet connections may sometimes be interrupted or disconnected. We are aware of this problem at RummyRoyal and have implemented a special feature in our software to help maintain the game's continues play, and allow disconnected players to return and continue playing.
In case a player's connection is terminated, and the communication between his client and server has been interrupted, the server will continue in "Auto-Play" mode, until the player returns or the round is over. The "Auto-Play" mode will basically draw cards from the stock pile and discard the same card automatically. This will repeat itself until you return or until the round is over. To regain control of your actions once you come back, click the "I'm Back" button. Therefore, in case you have been disconnected, you may return to the same table (whether it's a ring game or tournament), and continue to play for the same pot.
What is Auto-Play?
Auto-Play is a function that helps to maintain the ring games and tournaments' continuous play in case a player has been disconnected or inactive for more than 2 turns. In these cases, the Auto-Play function will draw cards from the stock pile and discard them automatically. The Auto-Play function remains active until the player returns to the table and clicks the "I'm Back" button, or until the round is over. If a player has been disconnected or inactive for 2 turns during a tournament (that contains multiple rounds) the Auto-Play mode will remain until tournament is over or until player returns.
I'm an AOL user and I have trouble running the RummyRoyal application what can I do?
We advise all players to install the latest available Flash Player version prior to running the RummyRoyal application.
In case you are still experiencing difficulties running the RummyRoyal application and you are an AOL user please follow the steps below:
1. Open the AOL Safety and Security Center.
2. Click on the Firewall tab on the left.
3. Open Program Permissions.
4. Go to RUMMYROYAL.EXE and switch from "Block" to "Allow".
5. Go to updater.exe ad switch from "Block" to "Allow".
In case you need any further assistance, please contact our support team.
Financials
How do I make a deposit?
Making a s deposit into your RummyRoyal account is quick and safe. To review available deposit options click here.
How can I get my winnings?
PLEASE NOTE: If you made a deposit into your RummyRoyal acount using a credit card we require complete documentation before processing withdrawals for the first time. This procedure is done only once, prior to processing your first withdrawal.
To withdraw money from your RummyRoyal account, follow the steps bellow:
Step 1: Inside the Cashier, click on the "Withdraw" button on the menu to the left.
Step 2: Select the withdrawal option you wish to use.
Step 3: Enter the required details and click "Submit".
Be sure to enter a valid email address so we can contact you regarding your winnings if necessary.
Upon placing your withdrawal, you will be sent a notification e-mail informing you that your transaction has been approved. Your withdrawal will be suspended for 3 business days from the moment you placed it. During this time you can reverse your withdrawal by visiting the "Reverse Withdrawal" section.
Documentation
In order to assure your identity and facilitate the processing of your first withdrawal at RummyRoyal, we require that you send us standard documentation. As soon as we receive your complete documentation, your withdrawal will be fully processed within 10 business days.
Please note: This procedure is done only once, prior to processing your first withdrawal via this method.
How long does it take to receive my winnings?
Click here to learn about each withdrawal option and the time it requires.
Promotions & Tournaments
How do I Invite a Friend?
Referring your friends to RummyRoyal is easy!
Fill in the Invite a Friend form and send an invitation to your friends.
You friends will then follow the instruction in the e-mail sent to them and your account will be credited with a $50 free cash bonus for every friend you refer. For more information, visit our Invite a Friend page.
Royal Stars Club
What is the Royal Stars Club?
The Royal Stars Club is our exclusive loyalty program. It has been created in order to reward loyal depositing RummyRoyal members.
How do I join the Royal Stars Club?
After making your first deposit into your RummyRoyal account, you automatically join the Royal Stars Club as a 'Royal Jack' and can enjoy the benefits of that tier instantly. The more Royal Stars you collect the higher your Royal Stars status gets and the more lucrative your benefits become.
How does it work?
Your status in the Royal Stars Club is determined by the amount of Royal Stars you collect over a period of one calendar month. For each $1 fee spent, you receive 1 Royal Star. These are accumulated for two purposes:
- 1) Determining your Royal Stars Club membership status each month.
- 2) Serving as a Royal Stars balance that can be used for Royal Stars
Tournaments' registration.
At the beginning of each calendar month, your Royal Stars counter is zeroed and a new count begins. In order to move up the Royal Stars Club tiers, or to maintain your current status in the following month, you need to collect the required RS for your current rank or for the next one. To learn more about the Royal Stars requirements for each tier please click here.
Does that mean my Royal Stars count will be zeroed each month?
Not at all!!! It is important to make a distinction between the two functions of the Royal Stars. The counter that determines your monthly status is zeroed at the beginning of each month, however your Royal Stars balance is not. You can review your Royal Stars information inside the Cashier, Account Info section to learn more about your Royals Stars Balance and Royal Stars Monthly Count.
I was a Royal King last month, and this month I've been downgraded to a Royal Queen again, how come?
Your Royal Stars Club status is determined by the Royal Stars collected during the previous month. When you collect enough Royal Stars to go up one level, you are automatically upgraded, as your new level takes effect the same day, and applies to the rest of the current month as well as the next one. Remember – upgrades take effect the same day, while downgrades take effect at the beginning of each calendar month. In case you did not accumulate the required amount of Royal Stars to maintain your current status.
What if I fail to collect enough Royal Stars to retain my status?
On the 1st day of each calendar month the system calculates the total of Royal Stars you have collected since the last count (the 1st day of the previous month).
In case the Royal Stars you have collected are not enough to maintain or upgrade your status, you will be downgraded by one tier. In case you have already been upgraded since the last count, you are rewarded with an additional month per the relevant status. Example: let's say that the last count was performed on January 1st, and you were upgraded on January 10th from Royal Jack to Royal Queen. Come February 1st, you will maintain your Royal Queen status during February, regardless of the Royal Stars you collected between January 10th until January 31st. Comes March 1st, the system will count all the Royal Stars you have collected during February, and will determine your status for March accordingly.
Apart from tourneys, what other perks do higher-tier players receive?
Royal Queens, Kings and Jokers enjoy higher reload bonuses, bigger cash prize tournaments and many other lucrative offers. Royal Kings and Royal Jokers enjoy faster withdrawals as well.
I haven't deposited money into my RummyRoyal account, but I have real money funds in my account and have been playing for real money. Can I enjoy the Royal Stars Club benefits?
The program has been designed to reward active depositing players for playing real money games and tournaments. If you have collected real money funds by participating in freerolls or receiving special no deposit bonuses, you still collect the relevant Royal Stars when playing the real money games and tournaments. However, in order to enjoy the Royal Stars Club benefits you are required to make at least one successful deposit into your RummyRoyal account.
Customer Support
How do I contact Customer Service?
Contacting our customer support is quick and easy. Go to our support page and fill in the form to send your query. For you convenience, you can also send an email to support@rummyroyal.com.
How can I cancel my account at RummyRoyal?
If you wish to cancel your account at RummyRoyal, send our support team an e-mail requesting to do so. Your account will then be closed within 24 hours.
